Privacy Policy

1. Introduction

PetsHalo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet health monitoring platform, including our website, mobile applications, smart collar devices, and related services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

• Name and email address
• Account credentials
• Billing and payment information (processed by Stripe)
• Contact preferences

2.2 Pet Health Data

• Heart rate, temperature, and respiratory rate readings
• Activity levels and sleep patterns
• GPS location data
• Pet profile information (name, breed, age, weight, medical history)

2.3 Device Data

• Collar device identifier and firmware version
• Battery status and connectivity logs
• Sensor calibration data

2.4 Usage Data

• Browser type, IP address, and device information
• Pages visited and features used
• App interaction analytics

3. How We Use Your Data

• Health Monitoring: Process sensor data to provide real-time health insights, trend analysis, and AI-powered anomaly detection alerts.
• Service Delivery: Manage your account, process subscriptions, and deliver notifications.
• Analytics & Improvement: Improve our algorithms, enhance product features, and develop new services using aggregated, anonymized data.
• Communication: Send service updates, health alerts, and (with your consent) marketing communications.
• Vet Sharing: Share pet health reports with veterinary professionals when explicitly authorized by you.

4. Data Storage and Security

Your data is stored in encrypted PostgreSQL databases with AES-256 encryption at rest. All data in transit is protected with TLS 1.3. We implement industry-standard security measures including:

• End-to-end encryption for health data transmission
• Regular security audits and penetration testing
• Role-based access controls for all internal systems
• Automated backup and disaster recovery procedures
• GDPR-compliant data processing and storage practices

5. Third-Party Sharing

We do not sell your personal data. We share data only with:

• Stripe: For secure payment processing. Stripe's privacy policy governs their handling of your payment data.
• Analytics Providers: Aggregated, anonymized usage data for product improvement.
• Veterinary Professionals: Only when you explicitly authorize sharing of pet health reports.
• Legal Requirements: When required by law, court order, or governmental regulation.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of all personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Export: Download your data in a portable, machine-readable format.
• Restriction: Limit how we process your data.
• Objection: Object to data processing based on legitimate interests.

To exercise any of these rights, contact us at privacy@petshalo.com. We will respond within 30 days.

7. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Health data history depends on your subscription plan (7 days for Free, 90 days for Pro, unlimited for Vet). After account deletion, we remove personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal data from children. If we learn we have collected data from a child under 16, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on our Service. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at:

Email: privacy@petshalo.com

Address: PetsHalo Inc., Kyiv, Ukraine